Refund policy
At Luxe Threads, customer satisfaction is important to us.
Return Window
Customers may request a return within 14 days of receiving their order.
Eligibility for Returns
To qualify for a return:
- Item must be unused and unworn
- Item must be in original condition
- Original tags and packaging must be included
- Proof of purchase is required
Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Final sale items
- Customized or personalized products
- Items showing signs of use or damage caused by the customer
Return Process
To initiate a return:
- Email support@luxethreads.com
- Include your order number and reason for return
- Wait for return instructions before sending the item back
Unauthorized returns may not be accepted.
Refunds
Once the returned item is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the issue.
Contact
Email: support@luxethreads.com
> Florida, United States Of America.